Q1: What is the running environment of the software?

A: Windows 10/11 (64-bit) and Linux (CentOS 7 or later). 

Minimum requirements: CPU Intel Core i7 10th Generation or higher

RAM: 16GB or higher

Q2: Do you offer a trial version?

A: A free trial version may be available after consulting with customer service (limited functionality).

Q3: Can I pay the invoice?

A: Enterprise customers support payment after invoice (NET30). (Credit check will be performed only on the first use).

Q4: How can I contact you in case of emergency?

A: In the event of a major malfunction, please contact our online customer service or call our 24-hour customer service hotline.

Priority response criteria:

Level 1 (transaction failure): Initial response within 30 minutes.

Level 2 (Functional Limitations): Resolved within two working days.

Level 3 (minor defects): Fixed by weekly patches.

Q5: How do I cancel my subscription renewal?

A: Contact Customer Service at least 30 days prior to the expiration date of the contract according to the contract details.